Feature Request: Reporting on Article Labels in Explore | Community
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Feature Request: Reporting on Article Labels in Explore

Related products:Reporting and analytics (Explore)
  • September 10, 2020
  • 31 replies
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31 replies

Bobby11
  • July 5, 2024

@Pranita Suvarna just a heads up, this is a massive issue for our org (and the response from the PM equally as concerning). 


  • February 13, 2025

 @orsolya and  @jake18
We need article label in our reporting as distinguish by labels certain types of articles and we need a way to measure how many article with certain type were created. 


  • November 25, 2025

I’m also looking for this feature.
For Japanese accounts, labels in hiragana or kanji don’t even appear as suggestions, so we have to search through almost an infinite number of characters. Currently, I’m checking the labels set for each individual article, which is extremely time-consuming and frustrating.
I need this to be addressed as soon as possible.


Becky17
  • January 5, 2026

Hi Zendesk Team!
What is the status of this feature? Has it been released to the platform? I am looking to create a report of our knowledge articles by labels.  We do not use content tags. 

We are going to be working through a major update of our existing content. Ideally I would be able to create a report that is filtered by a single label or a set of labels to identify the content and articles we need to review. 


Thank you!


  • January 6, 2026

We also need this! 


  • March 17, 2026

@orsolya  - Is there an update to this? Seems logical that while Analytics UI is being overhauled to add article labels to the Knowledge Base dataset. This is a huge gap in our metrics for reporting on articles since we use labels for applied versions and/or roles.