Feature Request: Expand Help Center API to include Article Verification | Community
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Feature Request: Expand Help Center API to include Article Verification

Related products:Knowledge
  • December 28, 2022
  • 6 replies
  • 0 views
Sam15

Feature Request Summary: 

Help Center should have an API endpoint for Article Verification, or attributes within the existing Article endpoint for verification.

Description/Use Cases: 

Verification is a great concept but is rather limited in its implementation through Help Center. Exposing this process via API would allow for more robust 3rd-party tools to be built that could manage Article Verification more effectively.

Business impact of limitation or missing feature:

Our team uses outside tools, such as Google Sheets, to track verifications. It is cumbersome, but allows us to have the right controls in place for how verifications should flow for our team. Having the ability to do this right through Zendesk would allow us more flexibility to build tools to handle it. Otherwise, we'll keep outsourcing the work.

    6 replies

    Christopher15

    I really need this too!

      Micah18
      • Micah18
      • May 20, 2024

      This is needed for our team because all of our time-consuming verification rules that were set up months ago are all missing (assuming a user deleted them) but we have no way of tracking that (e.g. when, who, etc.). 
      And because there's the possibility of system error and not user error, we're skeptical of setting these up again. But this then defeats the purpose of a KCS-verification model so we're stuck…

        Gareth12
        • Gareth12
        • February 13, 2025

        We're desperate for this as well. We're trying to embed healthy verification behaviours into the company, but having no access to a verification datapoint is really holding us back. We cannot provide any oversight or accountability into our process, because the whole verification system is ‘behind the curtain’. Adding this datapoint to the articles endpoint will be super useful for us as well.

          Orsolya
          • Orsolya
          • February 24, 2025
          Hey Micah, thank you for taking the time to provide us with this feedback! 
           
          This is a great feature request and it's in our backlog for future consideration. This means that we will think about adding it as a priority later in our planning cycle. We are going to leave this post open for comment to allow others to provide their feedback and use cases, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community. 
           
          Thank you again for your feedback and for being a valuable customer with Zendesk.
            Jihoon11
            • Jihoon11
            • September 29, 2025

            I request that the API response include not only a property indicating whether an article is verified, but also the owner information.

              Herbert,
              • Herbert,
              • March 12, 2026

              Plus one here from Comcast. We need more tools and data to help with managing help center articles. Happy to use the App Builder (and tried), but the APIs aren't there. : (

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