Copy / Duplicate Help Centre articles

Finally! Content Blocks could work!  So instead of the same article in multiple sections, it's multiple articles with the same content block in each article. Fair enough! Beggars (Zendesk users) can't be choosers!

I've signed up. Happy to hear this is coming. We've only been waiting five years. :/ 

Hey @Ross Newton

Thanks for the response. We agree that it's been a long road to get here but I hope it'll be worth it. I've posted in other threads that we had to re-architect the underlying components of the Help Center to make a lot of this work and things like article revisions, team publishing, article view and management permissions, flexible hierarchies, bulk actions, article verification etc. were roadmapped ahead of this in order to deliver customer value but also to start an architectural foundation that we could build something like this from. We started work on the underlying services and systems almost 9 months ago and research and design even longer ago. It's been a long road with a lot hard work from our teams.

So we understand that this feature is very important to lots of customers and we're excited it's in EAP and to start improving this over time.

I will point out to other followers in this thread as well, Content Blocks is tailored to re-use of blocks of content in multiple articles. From our research we found that this was the more common use case. However, putting the same article in multiple places in a Help Center's hierarchy as well as across multiple Help Centers is still a necessary use case. We're beginning work on that functionality in the next few weeks as well. I don't yet have a timeline for that particular EAP but we will update this thread once we have a more firm delivery date. 

As always, we appreciate the feedback and we are listening, even if things can take longer than any of us would like.

Thanks @Katarzyna Karpinska I signed up the day it was posted - looking forward to being part of it. 

@Ryan McGrew Glad to hear that articles in multiple Help Centres is still on the cards as there is definitely still need for that too. When you say mulitple places in a HC hierarchy, do you mean in multiple sections for example? Because I certainly need that too. 

Thanks!

Thank you Katarzyna Karpinska. Yup - Signed up as well!

Not sure what to feel, but simply glad that the issue is being addressed. I hope it is not a diversion of the current thread/ topic and make us wait another 5 years....   It would be a tragedy if so   T_T

@Kelsey Davis Yes! That's exactly what I meant. 

Hi everybody!

I came across this post looking for some information about publishing articles on more than one branded Help Center at a time (for the same Zendesk account). 

I think this is not possible for the moment (it would be great it could be! 😊), but duplicating articles in another Help Center would do also.

I see comments from 6 years ago about this functionality and last from 4 months ago. @Zendesk guys: can you please post an update about when are you planning this funcionality to be available?

Thanks!

We have 25+ Help Center brands within our Zendesk instance. We want to clone articles across Help Centers and slightly customize them once done. It's incredibly time consuming to recreate every article across every brand.

I realize this is a foundational architecture / structural issue that's being worked on.

I just wanted to chime in as an Avid Follower to this thread. Thanks in advance for the help!

Hi @Anahí Olives - 

The functionality that is being built to solve for this problem is currently being Beta tested. Check out the Content Blocks EAP for more information or to sign up to be a tester. 

OMG, I was recommended by Zendesk support to check this PR as an option for my request to enable migrating documents between brands, but it's been open for 6 years??

Things are moving quickly in Zendesk ha?

Second that.  Would be helpful when we have over 30 brands

Hello All,

I can develop the app to copy/ duplicate articles.

Would you pay for it? 

We already pay for Zendesk, so you'd need to get them to pay you ;)

Does anyone have an update for this?

Is this still not availble?

Hi All, 

We are nearly at the finish line with Content Blocks and we plan to release it before the end of 2021. As you probably know from earlier posts in this thread, Content Blocks are designed to reuse smaller pieces of content than articles, but as my colleague 8725495828 explained earlier, they provide a necessary architectural foundation on which we'll build new features in the area of content reusability. And the first feature we'll tackle after delivering Content Blocks is the ability to publish one article in multiple sections, categories and brands. We are planning to start this work at the beginning of 2022.

Business case: For those of us that maintain multiple versions of an application for our customers this would allow us to easily start to create the next version of the article if we decided to update that part of the application. 

Example: All customers are on version 1 of the application. Some companies do not force customers to upgrade at the same time. As version 2 is designed it would be useful to copy an article from version 1 that will be updated and a technical writer can start the version 2 article. 

Content blocks is great and I am using that, but I still need to be able to duplicate articles, seems like a really basic feature! However after reading through some of the comments you can paste the source code which seems to work easily enough for me

When is this planned on being launched?

Would be incredibly beneficial and time-saving.

Looking forward to hearing from you! 

Hi @nikolaj12, we will be working on this feature this year but I don't have delivery timelines just yet. If you are interested in our roadmap, check out this post. 

Hello Katarzyna, is this feature available yet? The article(s) duplicate?

@it45, 

This feature is not yet available, we plan to start development on it later this year. 

7 years wait for a simple feature like this is something else! Do you even appreciate how hard it is to use your help centre when you can't copy and duplicate?

Is this available for us to port articles between different instances (between US and Indian instance) of zendesk?

We have a lot of articles where they are "announcements" of something that reoccurs frequently we just need to update the dates in the article so duplicating/copying would save us a lot of time especially if it could carry over all the settings for the article. Then we would just need to duplicate the previous article and update the dates then post.

Right now we have to go into an old article, copy the content, create a new one, paste it, then update all the settings and the title. We had to write an article about how to post these articles because there are so many steps.