Copy / Duplicate Help Centre articles

People searching for help won't always ask a question the same way. For instance, someone might search "How do I access my account?" When another person might search, "How do I log-in to my dashboard?" 

My company doesn't have a lot of questions to answers, but they are almost always asked in a different way. I want to have a hefty knowledge base so answers can be found no matter how the person asks. The easiest way to do this would be to duplicate my existing articles and change the wording a bit.

Please make this possible.

Hi Bill,

Have you considered adding the alternate ways to say this as labels to the article? For example you could add the labels "log-in", "login" and "dashboard" and then when people search for those terms the article will appear in their search results without you having to duplicate articles.

If we supported duplication on articles in this case, how would you go about editing those articles? If you start to create copies won't that introduce a big workload in updating each individual articles?

Hi Christian,

Just to weigh in on your comment to Bill, in my case we have three different brands where the only information that changes in each article is the company name, email address and in some cases other minor details.  Tags wouldn't work for us. 

It would be so much easier to be able to duplicate articles and just change the pertinent info rather than to have to create each document three times.

Thanks.

I have just set up multi brand and am investigating the best way to manage similar articles across the brands (there will be many articles that will need duplicating).

This feature would be great. However - has anyone considered or had any experience regarding the SEO implications of all this duplicate content?!

Any answer about this problem? I'll do 3-4 similar Help Center for different brands and I don't know what is the easy and fast way for this work!

Please help me!

Adding my vote for this one. The ability to clone articles would be very helpful!

+1 have multi brands with whitelabel products, helpcenters are almost identical but need to be branded differently just need to copy one helpcenter to another brand and make a few changes here and there.  Really need this to prevent overload of work

Yes, I agree with all of the above.  It would be great to clone articles and edited them for a slightly different audience.

Or when a major revision is needed to leave the existing one in place while I edit and rewrite the new version.

Is this on your radar?

+1 for this. 

Agreed,...just ran into an issue today that would have shortened my work load considerably if I was able to clone articles and edit them.

Please develop this capability!

Yes duplicating an article would be very helpful. 

Same here! We'd love to have a clone feature on the HC articles as well. 

Please implement this feature, we have just changed our company brand and now have to move hundreds of articles over manually. Most have screen shots that will need to be recreated!

It's nuts that we're still waiting for this.

Hi Christian,

I would just like to add my voice to the other votes for a 'copy article' feature to be included in future builds. For the structure of our Help Desk, this is something that would save us time and resources.

Thanks very much.

My use case: we're conducting a massive overhaul of the KB structure, I'm making the new sections which are visible to agents & managers only, once the sections and articles for the new KB are fully written up then we'll archive the original KB and release the new KB to the users. 

There are some articles/sections that we actually want to pull into the new KB, but I would have to either copy and paste, make the new KB visible before we're ready, or just have to make a mental note "migrate all these articles right before the unveiling". Frustrating.

I'm rather surprised that despite the high demand/request for the copy/clone feature on Zendesk Guide/Help Center, this isn't added yet. 

Hi everybody,

Great news! Duplicate articles is here (in beta).

We've build a Zendesk Help Center copier which automatically synchronizes articles from one main brand help center to sub-brand(s).

The synchronization is triggered when tags are being added to an article.

We want to offer you a free trial period of 30 days to test out our solution. After the trial period the connector costs $10 per connected sub-brand (so when you're using 3 sub-brands this integration costs you $30 per month).

Please feel free to contact us at any time (support@combidesk.com)

Link to the installation manual

Link to the Zendesk Help Center copier

Looking forward hearing from you.

Best,
Team Combidesk

Hello,

we have just started using Zendesk and now implementing Guide. I was really surprised that the copy functionality of articles is not available after so long time requested.

Would be cool if Zendesk can give an update to their plans in this and a possible estimation when we can get such an option.

Although I do appreciate the effort of Team Combidesk, we do expect such a native option from the application provider and software vendor.

A roadmap schedule would be good.

Thanks

Robert

Hi Zendesk, this feature has been requested already in 2015 and there is wide support from different users that would like to see this feature to be developed.

Could you please implement this?!

Ah yes, another obvious missing feature from Zendesk Guide.  With TWO YEARS of customer comments asking for the feature.  What's the status on this?

Why would you not have such a basic feature!?

I just wrote a 10-article tutorial and I need to duplicate and only change a few keywords in each article.  This is now going to be way more work cutting and pasting.

I would like to add my request for this feature. We have a need to have a template for all articles so we can provide the same look and feel.  Cloning will allow us to have a template in the Knowledge base that can be cloned. 

+1 for this feature request.

Clearly there is a high demand for this feature - Zendesk encourages the use (and support) of multi-brand engagement, however without providing a proper migration tool there is a very large amount of administrative effort required in manually updating everything.

Having found this forum post (OP in 2015), I was hopeful of a resolution, even a minor workaround, however was disappointed to see that Zendesk's overall response to the suggestion has been lacklustre and we don't appear to be any closer to finding a solution. 

Are Zendesk open with their development roadmap plans, or are we left guessing?  Please provide an update.

Combidesk appears to be the only option (3rd party!) which could provide what we're looking for, has anyone else got any experience with this?  Would be keen to hear some feedback. 

Thanks,

Ollie

Hi Ollie - 

Thanks for your feedback. To respond to your questions and statements: 

It's true that this thread has a significant number of comments and votes has been around for awhile. Those things are factors in our product development prioritization process, but while a long-standing thread with a lot of comments carries influence, it doesn't guarantee development. 

We are working on improving communication in the Product Feedback topic. However, as stated in the Product Feedback Guidelines, as a rule we do not share our roadmap. We will update the Community as things are in development, and indeed, many of the requests made in this topic have been fulfilled over the years. But, of course, we can't build everything everyone wants, nor do it all at once. 

All that being said, I know that the Guide product team is working on a number of things to improve publishing, specifically with an eye toward multi-brand users. I will check in with them to see if this kind of functionality is a part of what they're working on, and will let you know what I hear. 

Hello Nicole,

thanks for your response.

We as a software vendor know how difficult it could be to fulfill all needs brought up.

Although I think that this functionality requested in this thread is major, I am looking forward to

see some movement in that matter after consideration of your product management and development.

Cheers

Robert