Hey Team,
I’d like to request a feature for better time zone management in Zendesk.
Currently, the account uses a single global time zone for all brands. While schedules allow different time zones for business hours and SLAs, there’s no option to set a time zone per brand.
For Zendesk Clients with multiple brands across regions like Australia, North America, and Europe, this causes issues:
• Ticket timestamps always show in the account time zone
• Automations and time-based rules use the account time zone
• Brand-specific reports are harder to interpret across regions
Allowing a time zone per brand would:
• Provide clearer ticket timelines for regional teams
• Enable accurate automation timing per brand
• Improve reporting and analytics by brand
• Better support globally distributed teams
Each brand could set its own time zone, similar to how schedules handle regional zones.
