Blind Transfer option in Zendesk Talk

Having a blind transfer option in Zendesk Talk would improve both speed and the customer experience. It would allow agents to route calls to the correct team or specialist immediately, without needing to stay on the line until someone answers on the other end to complete the transfer. This would reduce handle time and avoid unnecessary back-and-forth when the request is straightforward. It would also help keep queues moving during high-volume periods, while still allowing warm transfers when additional context is needed.