Automatic Refresh in Views

For those who use Omnichannel routing, this new feature helps replace the need for an automatic refresh. 

https://support.zendesk.com/hc/en-us/articles/7957587511834-Announcing-the-ability-to-auto-open-email-tickets-assigned-by-omnichannel-routing

When this is turned on, newly assigned tickets will open in a new tab within agent workspace. 

Knowing how many folks have left comments on this thread, I thought I would drop this tip here, in case it helps anyone!

+100 on this. Can't believe it's not already a feature three years later. It's a basic feature. 

+100 too, we need this feature - when we watch the floor - monitor messages and calls live, we use it , we created an “on-going” conversations view, and we need it to auto refresh to reflect a true state every time!

this post is from 2021, we are in 2025 and you still don't have it? Freshdesk has had it since at least 2015

Not good. The OId Dashboard with playbutton was really nice. Now in Views  there is only a refresh in 5 min.

Dear Zendesk,

Is there anything on the horizon? This feature is in high demand!

Zendesk! It's 2025. Auto-refresh is still very much needed. COME ON. Add it all ready. Help us be better support agents to our clients. 

Been using Zendesk for many years now and everytime I am embaressed to tell new people Zendesk does not auto refresh and that is the reason they did not get any new tickets or updates. Users even used it as an excuse to not get any work done….

4 years later and this still isn't implemented, even though Zendesk has implemented an entirely new agent dashboard. This is an extremely basic feature in most (practically all) ticketing systems. No update for years on the post either. Zendesk really dropping the ball with this one.

+1 We need this a lot!! 
 

+1 on this. We have incidents reported to CA where tickets were incorrectly updated possibly due to the timing conflicts or data synchronization delays. Yes we can keep on educating the team but everyone would really appreciate this level of “automation”

+1  Another basic feature missing and ignored for years despite high demand. 

+1  We need this a lot

+1 - This should absolutely be prioritized! Agents can't be expected to adhere to tight SLA requirements if the system can't accurately display their assignments.

If you're open to using a 3rd party app, Lovely Views has an auto-refresh setting option with a refresh rate as low as 1 minute. Additionally, it listens for real-time ticket changes and refreshes data upon returning to the app from other Zendesk pages.  Do a keyword search for ‘Lovely Views’ in the Zendesk marketplace for more details.