Automatic Refresh in Views

Very basic feature, should be implemented ASAP.

Please don't let it continue sitting just as a request for many more years to come. This is better described as a bug report than a feature request.

The strongest department in Zendesk must be sales, cause the product itself doesn't seem to be getting that much attention, given that this is still a major problem that most other competitors have long since solved.

Hi @Salvador Vazquez

Thanks for the update. Can you specify for us which use cases from this thread will be resolved with the new dashboard? 

Kind regards,

"not planned" ...... my disappointment is immeasurable and my day is ruined.

Imagine if you had to physically refresh your gmail inbox or facebook messenger to actually know if someone wrote you something.

Disappointed in the latest update that Zendesk will not be adding this feature.

Has there been any reason announced for deciding to not add the feature?  Is there a benefit?

This feature is very needed, especially in zendesk messaging where you can only see active conversations via a support view. Neither agents not managers should be constantly refreshing the views in order to see all the active conversations!

We moved away from Zendesk last year, and I'm so glad we did. What a simple issue to have so much feedback from your customers on and then just completely ignore it. Some things can be termed as an "extra feature" - but this is not one of them. Having a simple area that refreshes to show new tickets is absolutely a given/standard for any ticket system. Imagine if Gmail (or....literally any email client!?) said this wasn't available but "they'd consider it as an extra feature".

It's crazy this is still not on the roadmap. We periodically check in on this because we'd love to switch to Zendesk, but cannot permit third party chrome plugins to do this (they've also been broken by browser or Zendesk code updates) and cannot require staff to continuously manually press the refresh button to check for new tickets.

What features has Zendesk created or improved in the past 4 years where this has not been a priority?

Seems so elementary.  Even Freshdesk has this ability.  Can we please make this happen! 

+1 for this

Pretty nuts that this hasn't been implemented in almost 4 years.  As innovative as ZenDesk has been since coming to market over 15 years ago, some core features that competitors are bringing to market are starting to make ZenDesk look stale.  

The reporting features are great but UX and speed for responses needs to be a key focus going forward.

The lack of an automatic refresh is an oversight.

It's not perfect, but a workaround may be using an extension for your select browser.

For me, I would search "Google Chrome Auto Refresher extension" and usually a few things come up.

Hi team, there has been a while this feature is being requested. Most of the agents keep their views at sight to see if there's any update on them. Not being able to refresh it means we are forced to switch screens to check our emails or slack channels, and this is not a good agent experience. Agents should be able to manage everything from one place, and that's the direction Zendesk is going to with its Agent Workspace and other related features. Not sure this one, one of the most important ones, is not part of this effort.

Please consider prioritizing this.

@git-zen11

That's a cool extension but if that runs while a team member in the ticket, I'm assuming that'll mess with their experience.  The views themselves should be refreshing/working in the background so whether the user is using PLAY or coming in and checking the views, it should have up-to-date information within ~3 minutes.

We need to get away from from 3rd party apps as your main solution. They simply dont work, buggy, and not a great experience for the customer or for the agent. There has to be solution.......

We need that feature, I agree with everyone else… Agent needs to know when a ticket get in to allow them the full SLA time to work on it properly. Please priorize this feature as most others already do it and have been doing it for a long time.

+1 except add it to the whole site. If I create a ticket I expect to be able to search for it right away as well. I cannot do this as the site does not have auto-refresh which is standard on every single website that you can input information to. It is a basic function and not a feature. Please add. 

I'm leaving this thread. It seems this function is not a priority for Zendesk. We've had to move away from this product. 

Freshdesk had this feature 10 years ago. How is this not implemented yet or even a planned addition?

Basic feature, we really need it as well, should be prioritized within any online based company in 2024 :(

We definitely need this feature! It would give more people the ability to integrate live chat with Zendesk. 

Yes please! It's been a couple years now, surprised there's no movement on this. This is basic functionality that other ticketing systems have not sure why Zendesk hasn't implemented this yet.