Automatic Refresh in Views

Hello,
I deploy the Zendesk solution.
My client finds it inconceivable that an auto refresh the ticket view is not exist.

It' s an important feature of any ticketing system. 

Please help us

Thks

"We are currently looking into solving use cases similar to this .....There is no estimated time for a solution to this at the moment. "

Is this still the case? 

+1

Our team recently transitioned to Zendesk and not having an auto-refresh is hampering our ability to meet our SLAs and keep our customers happy without having our agents refresh every couple minutes. Would love to see an update on this.

+1

This is a joke - ZD will NEVER put this feature in.  BYE ZD

for something that cost so much money this is crazy that it isn't standard.

I have missed tickets to many times because of this and it is making my business look slow and inept. this needs to be changed or I will lose money, and if I do so do you.

This is still an issue for us as it has been for many years. Why hasn't this been implemented yet?

We have had to rely on the auto-refresh third-party Chrome extension to provide what should be native functionality. This has side effects though that can cause erratic behaviour in the browser.

The tickets also stopped auto-refreshing along with the views in the last few months and now requires a browser refresh "F5" (this is even without the third-party auto-refresh extension installed or any other extensions for that matter).

That is a lot of manual work from support staff to make sure we don't miss tickets.

We should not have to be installing 3rd party extensions, constantly clearing cookies and cached data and refreshing the browser, just to achieve what should be a base level of functionality.

We are on an enterprise license and deal with a high volume of tickets and can't afford to be relying on manual refreshes to keep on top of tickets, that is what a ticketing system is for!

Please provide a recent update on the progress of this issue as the last communication from the  ZenDesk development team was almost a YEAR ago from Salvador Vazquez on October 6th 2021.

Yes, please. Plus dark mode

This is a joke and should be implemented.  There are other ticketing systems that are better and cheaper.

@salvador Are there any updates on this issue? The last update was nearly a year ago, to say there's no plans for this. This is the #10 most upvoted feature without a decision made about it. 

Is there a roadmap to view what zendesk is working on as well as expected delivery dates?

+1 as we also have very strict SLAs and when we move teams from Outlook to Zendesk, the expectation is that emails/tickets should show automatically and no action should be needed for Agents

+1 - we need this functionality and would appreciate any updates from Zendesk

Any news?

Any reason for no updates?

Any reason NOT to do this?

You have many fantastic solutions to make the agents work easier, quicker and less painful, but this is the easiest yet most critical feature you can implement.

+1 Please add this function. 🙏🏼

Hi Zendesk,

The last official comment I see was from October, 2021. Has there been any update on the auto refresh functionality?

Thanks!

+100000000000

We need to cancel some licenses if we don't get this sorted or any workaround for this.

I know it's not the ideal solution, but there is a new Chrome Extension that does automatically refresh the ticket views: ZenDesk Refresher

appreciate the suggestion, Will. I'm sure it will help some people out.

To Zendesk, this should still be a native feature within Zendesk. We shouldn't need to require every agent to download a third party extension.

We are migrating from Spiceworks to Zendesk.  Spiceworks had this functionality and was very helpful to keep our team in alignment and not duplicate responses to the same tickets.  Can you please add this functionality to Zendesk?  Thank you!

+1 Would love to see this feature added. It's helpful to see everything as it comes in and not have to worry about refreshing. Thanks!

Any plans of adding this soon? Are you actively working on it? Definitely need it for normal every day flow.

Sadly, I doubt it @maria34 - this ticket was opened in May of '21, and all the pleas for what should be a DEFAULT feature have fallen on deaf ears. 

Adding my vote "yes" for this. you mention "This solution may or may not be in Views though. There is no estimated time for a solution to this at the moment. " 

i would imagine others here are in agreement when i say it MUST be in 'views'. Not to say it cant apply to other things but it must apply to Views. and regarding the time frame in which this gets done, you've been getting requests for this since May 2021. And its still no implemented. Many of us are well aware of project time lines and i think most would agree, a function as simple and as standard as an auto refresh, shouldn't take this long to implement. Especially considering virtually every other ticket system has auto refresh.