Automatic Refresh in Views

Yes autorefresh is essential functionality to make sure we are on top of our tickets. Please prioritize this.

Yes to it.

Without auto refresh, our tickets SLA will breach suddenly and out of control.

+1 vote to this

Definitely need it. It's a very basic feature to be honest.

Almost a year later and still nothing? 

Views don't automatically refresh in Support.

We have new users transitioning to Zendesk who did not see new tickets due to this shortcoming. We also have strict SLAs. Having to refresh or change views is not a solution for what should have been a basic feature included with the product.  

This feature is critical for time sensitive environment.

So Chrome extension has not been working for a while, as this feature has been requested for nearly a year are we anywhere near having the basic of refreshing the view option?

Without this what is the point in using zendesk? May as well go back to shared mail boxes at least this way we are not constantly missing tickets, delayed support and missing SLA deadlines.

Please fix this! 

Hi team,

Please can we implement this in next update? 

Our tech team are finding it very difficult to keep on top of tickets as they grow in volume, due to this issue/limitation.

Best.

CLEARLY Zendesk is ignoring us.  Please upvote this comment.

+1 Vote, its a must have feature

Fresh desk is an option if this isn't going to be fixed. It seems to be a cheaper option and has an inbuilt auto update... 21 day free trial if anyone wants to take a look as it is looking to be a viable option if this isn't something zendesk cannot or will not implement

@daniel119 Completely agreed. We've already started looking at FreshDesk and their sales team has been super helpful. Freshdesk's auto refresh is a duh-feature ("of course we'd have that") - and some of their features just make more sense / actually work logically - like handling CCs in a ticket, better knowledgebase article support, and more. 

And, Freshdesk has actually consistently added new features - unlike Zendesk, which hasn't changed one thing in years. 

@Shane Edwards - Mind sharing where you migrated to? We're interested. 

I vote for this too!  big help to my organization.

We are new to this product in our organization but having an auto-refresh seems like a basic necessity that is just bizarre to not be included.  Think of it like email, would you second guess that Microsoft Outlook wouldn't be showing you email when it arrives?  A ticketing system should work in a similar manner and your dashboard should actively update at least every 30 seconds or so.  As a technician I'm usually involved in other projects and so I glance at my email or tickets to see if anything new has arrived.  If I have to manually intervene then I am going to miss out on replying to a lot of potentially critical issues.  Just offering some hopefully helpful criticism as everything else seems just right and many of us are wanting Zendesk to be the best.

Someone tell them to “refresh” their own ticket screen so they see the last years worth of requests for this function.

Incredibly basic

Definitely need it. 

I'm having to keep Outlook open on my second screen so I can see when emails drop and then I know to check our unassigned ticket queue. I honestly can't believe such a basic functionality isn't part of your core product.

+1

This should be standard functionality out of the box.

I added my vote for this too! This is highly needed. Something changed in the last two months and our agents are having to refresh even more than the already too frequent refreshing. It’s intermittent, but for example they can’t even see the latest responses from customers on the tickets without a refresh or going through all the other troubleshooting steps of clearing cache and cookies, checking for updates, restarting their computers, etc. They shouldn’t have to jump through so many hoops to see their tickets. Is the chrome extension for auto-refreshing Zendesk working for others? I saw some comments from last year that those stopped working. I’m curious if that’s been fixed and we can try that as a workaround?

Agreed on the above! Something has changed in the last two months because in addition to needing to refresh for new tickets, there's some type of caching happening where if you click into a ticket, you won't always see new replies/activity. You'd think for a ticketing system, this would be the most basic/important functionality.....

Hello,

When we first started with Zendesk this feature was available and working well... Then it started going up/down and gone... I agree with everyone that this feature shouldn't be that hard to implement. Cmon Zendesk, you can do it!

Toujours pas fonctionnel, c'est complétement bizarre de ne pas avoir de solution pour l'autorefresh