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Idea Submitted

Articles sometimes don't allow saving "

Related products:Knowledge
  • February 24, 2026
  • 1 reply
  • 0 views

Roxanne11

Upon trying to save an article we've just edited, we're sometimes getting this message, as if we're x'ing out of the page without trying to save:

 

“Leave site? Changes you made may not be saved.” There's the option to Leave or Cancel. If you click Leave, the changes aren't saved. If you click Cancel, the box just pops up again.  

 

A couple of us first started seeing this about a month ago. Another person on my team had seen it months earlier than that. 

 

We've had to redo changes on many occasions. The only “workaround” is to copy the changes we just made (the whole article's HTML if the changes are widespread) so if it happens, we can get them back without starting from scratch. 

1 reply

Dan30
  • March 17, 2026
Hi Roxanne,
 
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!