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Answer Bot / Messaging - Insert Custom Links

Related products:Chat and messaging (Chat)
  • February 2, 2022
  • 31 replies
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31 replies

Ronit11
  • July 26, 2023

This has been in queue for at least 5 years. Any updates Zendesk?  


Tim13
  • July 27, 2023

@ronit11 they added something a couple of releases back. Have you tried that? It does the job for me.


Bonnie12
  • December 8, 2023

The way links work in messaging is clunky and ugly. It's nice that they are editable in email now, but when can we expect to edit links in Messenger and not send the entire link? https://help.accruesavings.com/hc/en-us/articles/14558768213524?source=search&auth_token=eyJhbGciOiJIUzI1NiJ9.eyJhY2NvdW50X2lkIjoxMTI4NDgwMCwidXNlcl9pZCI6MjE2NjYwNTQxMDIxNjQsInRpY2tldF9pZCI6NDU2NywiY2hhbm5lbF9pZCI6NjMsInR5cGUiOiJTRUFSQ0giLCJleHAiOjE3MDQ2MzMyNzV9.8VJTkQJ4NGIG3ss0MCZG5kbaV1WpeqrwQXZxriDlpd8 for a help center link is way too long we should be able to shorten it How to request a refund

There is no way for an agent to send the "buttons" during a chat, so once they are with a live agent, they cannot cleanly send the user any links, even to help center articles.


Alan14
  • December 12, 2023

Rich text and inline links are planned for 2023. 

Any update on this?


Alan14
  • February 26, 2025

Checking in on my request above from 2023. @dane13 any updates?


Shawna11
  • Community Manager
  • February 27, 2025
Hey Alan, our PM team is aware of the feature request and does have it on the roadmap to work on in 2025. There are no current commitments of release date but we will update the Community via Product Announcements as it becomes available. Thanks again for raising!