We would like to request support for dynamically setting the Messaging Web Widget launcher position (bottom-left vs bottom-right) via JavaScript and/or API, rather than only through a global Admin Center setting.
Current limitation
- Launcher position can only be configured globally in Admin Center.
- There is no supported way to change left/right positioning per page via code.
- Workarounds (multiple widget instances, custom launcher, embedded mode) add operational and maintenance overhead.
Use case
- On certain pages, the default bottom-right launcher interferes with existing UI elements (e.g., floating CTAs, forms, or consent components).
- On other pages, bottom-right is the preferred placement.
- We want a single widget configuration that can adapt based on page context.
Requested capability
One of the following (any would be sufficient):
- A JavaScript API option, e.g.
zE('messenger:set', 'launcher.position', 'bottom-left') - A page-level override parameter in the widget configuration
- Support for dynamically updating the launcher position at runtime
Why this matters
- Reduces the need for duplicate widget configurations
- Avoids custom launcher implementations for a simple layout concern
- Aligns with modern SPA / component-based websites where layout varies by route
- Improves developer experience without impacting non-technical customers
Current workarounds (not ideal)
- Maintaining multiple Messaging Web Widgets with identical configs
- Building and maintaining a custom launcher
- Switching to embedded mode solely for positioning control
This would be a small but high-impact improvement for teams with complex or responsive layouts.
