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Adding desktop or browser notifications for ticket updates

Related products:Ticketing system (Support)
  • January 5, 2021
  • 6 replies
  • 0 views
L

Hello, 

I would like to have desktop or browser notifications when tickets are updated as a native feature in Zendesk. When things are very busy, I get bombarded with so many emails about Zendesk tickets that the notifications I actually want to see often get lost. This can sometimes lead to delays in getting back to folks about time-sensitive issues if I do not see a pending ticket reappear as "open" soon enough. If I could get a desktop or browser notification as soon as a pending or solved ticket that is assigned to me reappears in My Open Tickets, when someone tags me in a ticket, or when someone assigns a ticket to me, it would help be very helpful.  

Thank you!

    6 replies

    B
    • Braydon
    • February 13, 2021

    I would also like a native option for this as well. The emails I get for ticket updates get lost in the shuffle with the large amount of emails I get. Having a visual indicator of an update would be very helpful.

      K
      • Kevin21
      • February 18, 2021

      Something like this app https://www.zendesk.com/apps/support/notify/?q=mkp_notify should be a built in feature. Other helpdesks like freshdesk and zoho have it.

        Yosef11
        • Yosef11
        • February 26, 2026

        ZenNotification was just released this week

         

        You'll get Chrome desktop notifications for comments/mentions for tickets that you're assigned to, or that you follow and, a notification for when tickets arrive to your select views.

         

        Fully customizable and you can even suppress automation users to avoid noise.

        https://www.zendesk.com/marketplace/apps/support/1177863/

        Let us know what you think!

        L
        • Lindsay12
        • Author
        • March 3, 2026

        @yosef11 So we have to pay extra for this feature? That's not exactly what I was hoping for. 

          Yosef11
          • Yosef11
          • March 4, 2026

          hi @lindsay12 , totally fair point. I’ve been using Zendesk for over a decade now and always wondered why this wasn’t supported natively - that’s actually why we ended up building it.

           

          This thread helped shape ZenNotification as a solution - Chrome desktop notifications for Zendesk ticket activity, and because of that, I created a 1-month community coupon for people here: ZENCOMMUNITY, if you’d like a bit more time beyond the standard 7-day trial.

           

          Zendesk Marketplace:

          https://www.zendesk.com/marketplace/apps/support/1177863/

           

          If you do give it a try, I’d genuinely love to hear whether it covers the use case you were hoping for, or if there are notification types you’d want to see added.

            Samir12
            • Samir12
            • March 6, 2026
            Thank you for taking the time to provide us with this feedback! 
             
            This is feature is currently in our backlog. We will consider this during our planning cycle, but I cannot give an ETA at this time. We are going to leave this post open for comment to allow others to provide their feedback and use cases, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community. 
             
             
            Thank you again for your feedback and for being a valuable customer with Zendesk.
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