Add 'Handled Conversations Rate' and 'Ratings Requested' to AI Agent Reporting CSV Export

Hello Zendesk Team,

I would like to submit a feature improvement request related to the AI Agent Reporting dashboard.
 

Current situation:
When exporting data from the AI Agent Reporting dashboard (Export CSV), the available metrics are:
- Use case
- AI agent
- Channel
- Reply method
- Total conversations
- Automated resolutions
- Custom resolutions
- Escalated conversations
- BSAT

What's missing:
Two key metrics are visible in the dashboard UI but are NOT included in the CSV export:
1. Handled Conversations – the percentage of conversations fully handled by the AI agent without escalation
2. Ratings Requested – the number/percentage of conversations where customers were asked to provide a BSAT score

Impact / Business case:
Our team monitors AI agent performance on a weekly basis, broken down by use case. Without these two metrics in the CSV export, we are forced to:
- Manually cross-reference data from multiple views
- Switch between different dashboard tabs to gather all needed KPIs
- Spend significant extra time each week compiling data that should be available in a single export

This makes week-over-week trend analysis slow and error-prone.

Requested improvement:
Please add Handled Conversations Rate and Ratings Requested as available columns in the CSV export from the AI Agent Reporting dashboard, with the same filter options that already exist today.
 

This would allow teams to perform complete performance tracking in a single file and significantly reduce manual reporting effort.

Thank you for considering this request. Please let me know if any additional information is needed.
 

Best regards,
Chris