Add categories (subviews, dropdown view) function to Views

I don't know if someone posted it already, but since it looks like this won't be solved anytime soon I'm using a workaround:

• Just create the view,
• put it on top of your list,
• open it once
• save the URL to a folder in you bookmarks bar
• Move the view to the bottom of the list

You can create as many views as you want and store them in the folder.

For me it works great.

@salvador Could we get an update on the timeline for this feature? 

I'm really confused why no one is replying or updating the nearly year old pinned comment, especially when it's clear they have seen and read our *many* pleas for any updates.

For those in the same boat,  I attended the CX Event Zendesk had, and was able to get someone to confirm that it isn't happening this year, either. 

I've used Zendesk for a decade and like other's who have expressed their dissatisfaction with this still not being done, it's time I expressed mine. I think the Zendesk product team is missing a number of key points, or the money brought in from the makers of Quickie and Lovely is more than the company can part with... Either way, guys, it's been 10 years, can this please finally get done. You set a limit of 12 views, system limit...you have the ability to undo this.  You have at least 5 vendors who have cracked the code and created apps to get around this. These apps are ok, I have tested and used all of them over the years, but they have their limitations as well. The fix to this may not be trivial, but it sure as heck can't be a decade long venture either. I have recommended and implemented your product for 5 companies as a direct employee and countless others as a consultant. I have been a product manager, I know these things can be challenging but I would never let a key thing like this lag for so long. If you have teams that are multilingual, leverage the Mutlibrand concept, or have more than 2 departments this is one of the biggest pain points and to be honest makes as system like Freshdesk look move viable. You are better than this. I am happy to discuss/help if I can, please feel free to reach out. 

Up ! 

Adding my voice to the request for this. Being able to categorise and see all the relevant views for our workflows would be absolutely invaluable for us. At the moment we are having to look for complex workarounds and custom fields to group within a view so that tickets can be worked, which decreases efficiency in both the operations and development teams. Paying for an app is not an option on top of the subscription we already have with Zendesk, and paid for apps can't be the solution for everything because it reduces the benefit of having Zendesk as a solution across our workspace. 

Totally agree with Kal Bentley's remark.  I would add, in addition, that the 'reliance' on third party apps to do what Zendesk should do natively has a performance impact I don't see discussed much, so I'll throw it in here.  I've noticed many times that my 3rd party apps slow my instance down in screen loading time.  I'd prefer to not rely on additional data transfers with external entities just to do what Zendesk should do by itself.

THIS ENHANCEMENT HAS BEEN OPEN FOR 603 DAYS

New customer here...limiting us to only 12 visible views is a MAJOR challenge from an administration standpoint. We have team members who are team leads / managers / directors / admins, that need to have oversight with multiple views in order to view assignee group work queue volumes. 

Realistically, for each assignee group, team members need to see a view for unassigned, open, and closed. We have 9 assignee groups, so that is 27 view combinations. Worst yet, you all do not have an option to view them all in any capacity. This is a ticketing system 101 feature. You are already using navigation collapse and expand objects in the left-hand nav screen in the Admin section of Zendesk...so it exists. Just make the object available to the views section.

This enhancement already has 111 likes...how many more does it need before it will be prioritized???

Our organization is not buying another 3rd party app to replace functionality that SHOULD be in here already natively. Can we place get this prioritized. This creates a huge challenge for us to manage our span of assignee groups and severely limits the scale we can grow in Zendesk. We're halting adding other departments and another 20+ licences just because Zendesk is creating a limiting box for us to grow our enterprise in.  

Hi all,

we were a new customer, but we left because of this issue. 3rd party apps cannot replace what should be included within the core system. We could not properly handle 6 different customer support languages and several departments with Zendesk. Sad to see this being ignored and not implemented. 

Bye

Jan

hi @jan29! What ticketing system you are using now for support?

To be honest. We sticked with the aging Kayako... It has a wonderful tree structure. It works for us. You need to do some workarounds and stuff, but its ok. The downside: Its far away from beeing a modern ticketsystem. It lacks in terms of: reports, macros, flexibility and other channels like Facebook, Whatsapp etc.
An other option is "intercom" we looked into this, but it lacks some features we need. So maybe in 2023 we switch to "intercom". 

Bye

Jan

+1 This should be a basic function within the tool.

Yes, we need this!

When we can expect this feature in production?

Hi! Zendesk team.

Is there any progress on this work?

I think it is a very, very necessary function, and I hope it will be applied soon.

I look forward to your feedback on the progress.

@salvador can we have an update please? 

Waiting for an update on this?

+1

When will this be available?

Is this ever going to show up on the roadmap? We're paying for a third party app for a feature that SHOULD have been native in ZD from day one. We have 100+ views that are all necessary (especially when you have multiple assignee groups). This has been one of the most frustrating limitations in ZD. People have been asking for this for YEARS. Put it on the road map already.

There isn't an update to this specifically but the views limitation thread has an update: https://support.zendesk.com/hc/en-us/community/posts/4409217537050-Views-limitation

It's been 3 years now - still no improvements to the limited views? 

@ej40 they are neverrrr going to implement this enhancement. We've been begging for it. So long as Zendesk has become comfortable with subsidizing development to their third party marketplace, they have basically quit implementing any requests. They recently said they're expanding their views to a measly 30. We have 100+ views that need to be nested to manage our assigned group ticket traffic. We're beginning to shop for another ticketing system.

@ej40, @jordan29

See below link. I recently engaged with this.

Works a treat for my needs, may work for you.

https://www.zendesk.com/au/marketplace/apps/support/908888/zenviews/

@mark20 appreciate the suggestion. We're already using Lovely Views...it works, But we we're just fed up with having to constantly buy some third party app to accomplish what honestly should just be native to Zendesk. We're spending about $20k extra for functionalities that supposedly Zendesk claimed were in their enterprise product. Not true at all. We're about to shuck out another $4,000 for trying to get NPS and CSATs implemented...which requires customer lists...a feature that once was free in the enterprise option. But now ZD charges for the feature....and then you have to turn around and buy a subscription to a survey product on top of that. 

FYI, Zendesk...138 people voted on this. What was the point of asking people to vote on this if there was no intent on implementation? Turn on categories and nesting.