Add additional fields to the Help Centre search result object | Community
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Idea Submitted

Add additional fields to the Help Centre search result object

Related products:Knowledge
  • December 23, 2022
  • 3 replies
  • 0 views
P

Hi,

I'd like to request some additional data be added to the search result object seen here:
https://developer.zendesk.com/documentation/help_center/help-center-templates/objects/#search-result-object

It would be very useful that if the result is an article then we can access the article id and article labels fields.

The reason for this is that we would like to be able to display labels alongside the search results to show which of our users the article is targeted at.

I've managed to achieve this with some javascript code but at present it relies on the article last updated date which sees flaky and will possibly be identical for multiple articles as we build our help centre out via API's

Thanks

 

    3 replies

    B
    • Ben32
    • March 2, 2026

    One field we'd like to display in article search results is `date updated` rather than `date created`. It's far more helpful to know that an article was updated recently (or not), and gives the reader confidence that our content is up-to-date and actively maintained. 

    B
    • Ben32
    • March 4, 2026

    Update! It appears that `{{date edited_at}} ` is supported for Search Results. Found it in the Developer Docs under the Search Result Object schema: https://developer.zendesk.com/api-reference/help_center/help-center-templates/objects/#search-result-object .
     

    Emily31
    • Emily31
    • March 4, 2026
    Thanks for providing your update here, Ben! Glad to hear you found the field you were looking for. 
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