Ability to merge organizations

+1 Still needed very badly

This would be really valuable for us as well

Five years on for this request and all I read is how we all need it....but .... nothing!

+1 C'mon guys we need this.

We also need the ability to merge Organizations. Sometimes Orgs are incorrectly created with a new name, and when we can't merge, we lose historical ticket volume data because it isn't attributed to the current org. Merging would allow us to have accurate reporting. 

This request will probably never happen.
It was requested back in 2011.

Seems like Zendesk Do not see Organizations as a priority.

You can see the same attitude when you click customer list and you see individuals users as customers.
as this may be true to a business like a store, it does not suit a situation where clients are Organizations and not individual users.

if they cannot see that much, why would they ever bother with merging organizations.

Sorry, but I just lost hope here.

We also need the ability to merge Organizations. Sometimes Orgs are bought and sold by other Orgs.  This is today's business reality.  Merging would allow us to have accurate contacts and history and reporting. 

5 years and still no updates?

I've been following this for two years. So, I figured I'd leave a comment this time instead of just a vote up!

We're a B2B software business. So, we identify our customers as Organizations. Each account might have multiple employees, and we consider each of those a User.

We create Organizations in Zendesk by exporting our account data and uploading it into Zendesk. We have thousands of accounts, so we really need to be able to upload these in bulk. Sometimes our customers will change their company name, which then results in a *new* Organization in Zendesk.

When this happens, we then have two separate ticket histories for the customer. It also makes it difficult for our agents to assign new Users to the correct Organization when we have multiple records for the same account.

I have to imagine that many other Zendesk customers are also B2B, and given the numerous posts here, it seems quite evident. I'm hopeful that Zendesk can now divert some more resources to improving these business tools, now that they've completed their re-branding work.

We really love working with Zendesk with all of their beta testing and market research. Zendesk Product Managers - please reach out to us if you'd like more details about our workflow and the impact of not being able to merge organizations!

It is becoming more common for some of our customers to acquire other customers of ours. Being able to merge these two organizations together would make this much easier and allow the new parent company to see the history of support of their new acquisition. 

+1

+1, this is really needed. 

add another

Seriously, what's the plan here? This is a big deal.

I agree! +1

I'm facing yet another merger among our customers, and I have close to 300 end users across these Orgs, with active tickets. As it stands, we have no clean way of handling this.

This is a major shortfall, and we are beyond overdue for an update on status here. 

+1

This functionality seems so obvious. Please get this prioritized asap!

+1

This thread has been open for 6 years there are about 119 comments all seem to be positive and a few comments from ZenDesk. All typically non-committal and of course no action. Thanks ZenDesk for giving us the ability to voice our opinions and thanks again for showing us again and again that your either not listening or dont care what we want or need. Epic fail! 

Not sure what else needs to be said about this.  It seems fairly obvious.  Surprising and disappointing that it has been ignored despite so many requests and the seemingly obvious need for this functionality.

+1

I was surprised when I searched for instructions on how to merge the tickets of two organizations that I found this thread, rather than instructions.
In my case (I don't know how) I have the same organization in Zendesk twice.

And, of course, they are very active clients and tickets are randomly spread across the two orgs.

This is making life kind of difficult.
Our local Zendesk "guru" is out of the office this week.

Hopefully he can figure a work-around of some sort.
Thanks,
Jim

+1

+1!