Ability to merge organizations

+1 Need to do this now.

+1

+1

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@Zendesk, can you give us a update?

We need this functionality in order to prepare complete and meaningful metrics for departmental and company planning. We have used this product for many years and our customers have been bought, sold, merged, etc.  We need the ability to synchronize organizations in Zendesk the way their business names change.

We would like this. A lot got duplicated when we started our Salesforce sync. Zendesk can't help clean up the integration.

This functionality would assist us greatly as well.
for all of the pre mentioned reasons.

Really surprised this does not exist. Causing us some issues and there's no workaround.

I am new to my organization that utilizes ZenDesk for our client support. As the new director of client care, I am seeking to organize our utilization of ZenDesk. I inadvertently created a duplicate organization and by the time I realized it, several tickets had been logged against the new organization.  Reading this thread I realize:

1. There is not a way for me to fix this.
2. Many companies have been asking, explaining, begging, pleading, for four years for ZenDesk to add the organization merge capability.
3. There is no indication that ZenDesk has begun work on this. 

Extremely disheartening to a newbee. I hope that ZenDesk can understand how much worse their customers feel who have been holding out for this capability for four years.

ZenDesk Product managers: Perhaps you can explain the priorities that are keeping this problem from being addressed.

I'm sorry to say, but it seems like they just don't care.
They are a big company now.
I'm waiting for this since 2011
I have an open support case as well which is going no where.
I find it hard to believe this will ever be done.

The only thing close to being able to merge organizations that I can tell is within Gooddata. Gooddata apparently determines the Organization via the email domains field on a Zendesk organization--we have been able to get our data right by editing this (however it still displays the same at time of close within Zendesk tickets)

Definitely good feature to have!

+1

It would be good if Jake Holman or a colleague could provide a further update following on from his August 15 post on this topic please?

Any update from Zendesk?

+1

OMG.. Yes. We need this badly!

+1

We require this feature. Can someone please let us know when/if this is slated to be added?

why is there so much demand here and absolutely no action over so many years of this request?

@Daniel Rose

It seems that no one pays attention to customer needs Zendesk

+1

+1 yes, need this now so badly!

WE NEED THIS! We can do it for users, why can't we do it for orgs?

We also REALLY need this. Seems odd that you can merge users but not organizations.    

We have been using Zendesk for years and I cannot tell you how much extra effort it has taken to manage organizations because of this Zendesk limitation.  Having the ability to merge organizations would save us a loads of very valuable and expensive time.