Ability to merge organizations

This is something we need as well as we have customers constantly getting acquired by other companies.

Need this basic functionality as well.  Looks like yet another feature miss and the lack of updates on it leads me to believe it will never happen.  this is not the first time that I see requests being ignored for many years. 

At least if you can provide a way to manually do it, i.e. export cases and re-import into the "new" organization or something to that effect.

Starting to think about looking into alternatives to ZD.....

+1

We need this too.

If I haven't chimed in before....yes, please! This would be great. If nothing else, we sometimes make mistakes. Someone adds an organization for a group that already had one, and we don't discover it soon enough. Then we have a mess with no way to rectify it.

+1 :)

*Colin *if the "Product Managers are aware of this request" then why has nothing been done?

There are a number of requests on the forum like this one where users ask almost on their knees saying we need this but its being ignore.  To be blunt "Zendesk Product Managers" need to start communicate to the users and start making some significant changes in the product otherwise your user bases will start to walk.  As for us we are already looking at other software options as we all our software suppliers we look to have a two way street, we commit to them and give them our backing and they commit and develop the product, we have being using this product since 2012 and the only major development we have seen is on SLA's in 3 years.

@mike,

That is once of my biggest frustrations with Zendesk....the lack of Product Management engagement and or even the will to provide a workaround.

Here is a response I just received for a case I opened:

"Here your request can gain traction through community input and voting to provide our Product team valuable feedback for future changes to Zendesk. Our team frequently visits this forum to consider functionality changes and feature requests from our online community."

So much for that thought

Feeling disappointing ... Zendesk, a product that helps track and customer response and SLA's seems to fall down here.  Even a communication to indicate that is on the development road map for 2016 would suffice...  the silence may be  indicating they just aren't interested.

If there's ever silence in threads, it's usually an indication that we do not have an immediate answer or meaningful update. Where we're pretty sure a solution is not going to be implemented, that will be made clear.

User Management in Zendesk overall (Organizations being a part of that) isn't where we would like it to be. It's difficult to do a number of seemingly simple tasks on users, especially in bulk.

We have plans to address this, which would include merging of organizations, but do not currently have resources working on this. There are currently a few priorities above this. I am unfortunately unable to provide a closer estimate on when we can start working on this area, other than "soon".

ok then. waiting with anticipation.
Thank you for the update..

+1

+1

+1

I love how this request is nearly 2 years old and Zendesk still hasn't done anything about it. Worse than that, this is a completely logical request and one which should have been implemented in the design when the others were being done.

Not just a +1, but we have Organizations who view their company's tickets when they sign in to our support account. With users split between organizations, the ticket histories they're viewing online are incomplete. Updating dozens of users individually just for this is extremely inconvenient.

+1!

I'd +1 as well, but I'm on several of these threads, and likewise see how only have requests languished for sometimes years, often is also months or years since a Zendesk person has offered any update.

@Brian I noticed that Jake (Product Manager) had a pretty reasonable response back in August.

That said, with so much interest in this idea - something that would seemingly impact larger accounts more than smaller accounts - it makes me wonder how many votes are required to move an idea up the work list.  Of the dozen or so threads I follow, this is definitely one of the most requested ideas.

I'd like to know more about how votes impact product roadmap as well.

As for the comment, I didn't find it reasonable to say hear them say "this isn't where it should be", then "we don't have resources working on it".  

If you look at the things they do release, it is window dressing.  Stuff that looks nice on the features page for their website.  But these areas I'd call fundamentals, which impact current customers, just don't seem to get any attention.

You are right.  This request has been there for 4 years and still not moved on.

We have other tickets logged but again ignored

+1.  Pretty please with sugar on top?

+1

+1 To strengthen the article that one day perhaps the Zendesk will.

+1 come on Zendesk! 4 years and still nothing.....why has there been no update and why are we getting ignored!?!

+1 and if you can't tell us when you will add this functionality could you at least explain why not?