Ability to customize the text in messaging widget provacy policy | Community
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Idea Submitted

Ability to customize the text in messaging widget provacy policy

Related products:Chat and messaging (Chat)
  • March 11, 2026
  • 1 reply
  • 0 views

Bobby11

Please give a quick overview of your product feature request or feedback and note who in your org is affected by this issue [ex. agents, admins, customers, etc.]. (2-3 sentences)

We would like the ability to customize the text of the messaging widget's privacy policy text

What problem do you see this solving? (1-2 sentences) 

We need a slightly more complex version with the ability to add multiple links, if possible. Having this be customizable entirely, including a simple text editor, like this page, would be fantastic. 

When was the last time you were affected by this lack of functionality, or specific tool? What happened? How often does this problem occur and how does this impact your business? (3-4 sentences)

n/a

Are you currently using a workaround to solve this problem? (If yes, please explain) (1-2 sentences)

Yes, we are adding in a second “disclamer” as a follow up message in flow builder. 

What would be your ideal solution to this problem? How would it work or function? (1-2 sentences)

Make the entire privacy notice section customizable with a simple text editiing tool. It's awesome but the verbiage should be able to be customized. 

1 reply

Marcin15
  • March 12, 2026
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!