Although I recently found a workflow to change the recipient based on the requester's locale — useful when we have multiple support emails under the same brand so that, for instance, the auto-reply is sent from an address with a name in their language — I haven't found a way to change the recipient for a side conversation.
It's really unfortunate that we don't have a selector for this.
Imagine we have a specific address that we share with our vendors so they can contact us. If we need to email a vendor from a customer ticket via a side conversation, the email is sent from the brand's default address instead of the one we've explicitly asked them to use. This creates confusion for the vendor, who may end up replying to the wrong address — sometimes even sending requests meant for us to our customer-facing support inbox.
I hope this topic gets enough upvotes to make it onto the roadmap.
