Howdy!
Wondering if I could get some assistance on editing the subject line when my helpdesk receives a notification when a ticket is submitted.
See screen shot below - Need to remove the [IT Help Desk] part that has the red box around it.
Subject Line Config
Hey @geoff12
You can certainly do this by editing the email notification inside your triggers.
- Admin centre > Objects & Rules > Business rules > Triggers > Open the Notify requester of received request trigger - or any trigger relating to notifying the requester
Scroll down to the email notification and you'll probably find a {{ticket.brand}} placeholder inside the email subject. If you remove that placehold it will remove the branding for you. Or whatever placeholder is there pulling it in.
Best
Amie
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