With Zendesk, it appears that the only way you can have sub categories that map to the corresponding category is to create a separate field for each sub category and then use the rules to create the dependancies. I.e. if you select "Admin issue" from the category list then it will display the dependent sub category list. This works great for working tickets but my question is on reporting on sub categories. How can I build a report that pulls a list of all tickets broken down by sub categories? Has anyone else experienced this and if so, what are you doing to report on this?
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I created a ticket on your behalf and will send it to you via email so we can discuss your use-case.
Thank you!