Assigning Ticket Statuses to a group, organization, ticket from or a brand | Community
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Assigning Ticket Statuses to a group, organization, ticket from or a brand

  • September 27, 2022
  • 3 replies
  • 0 views

Gaurav12

Hello Everyone,

As we move towards GA, we have heard the requirement about setting ticket statuses that a specific agent group can use or ticket statuses that drive a specific ticketing workflow. For e.g. Ticket related to Human Resouce Department queries are assigned to the H.R. groups or managers and need specific ticket statuses that are applicable to the H.R. ticketing workflow.
We would like to hear your examples on how group/org/brand/form specific ticket statuses would enable your ticketing workflows. If you can take 5 minutes to fill the below survey form, It will help us refine our priorities for this enhancement.

Link to the survey

Thanks,
Gaurav Parbat

3 replies

Budke,
  • September 29, 2022

I completed the survey...I noticed it was a "Google Form created within Zendesk."  How do we do that?  It's pretty cool.


Gaurav12
  • Author
  • October 6, 2022

Hi Budke,

That is through our internal Google Workspaces licenses.

 

 


Frank17
  • December 29, 2022

Completed survey - will we get survey results or any insight into the findings?

Thanks!