We really prefer reply and previous comments in reverse chronological order. Moving to Agent Workspace is a no go until then.
Accepted
Reverse Chronological order to Agent Workspace please
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Hey Clay,
I just wanted to share that we have now launched an EAP that will allow you to customize the conversation flow and composer location in tickets. Thanks so much for sharing your feedback and check out the following community announcement for more information: EAP Announcement: Configuring the conversation flow and composer location in tickets
Have a great rest of your day!
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Welcome to the community! There's already a thread going on this, so for the best visibility to our product team, I'm going to close comments on this post, and can you go upvote and add your use case here? Change the order of the comments as an agent when viewing a ticket
Thanks!