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Create a KB article using an existing KB template

Related products:Knowledge
  • April 1, 2022
  • 2 replies
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Antonio11

The KB template feature is incomplete:

  • We have a huge need to be able to create an article from scratch by using the templates created without copying and pasting the format - It will cut tremendously on time consumed to create an article.
  • No copy/paste the format and open multiple windows while creating content, PLEASE!
  • Here is the ask:
    Ability to create articles using the existing/created templates (KCTemplate) without copying and pasting the format from another article.

    2 replies

    Antonio11
    • Antonio11
    • Author
    • April 20, 2022

    Hello folks,

    Please fill out this form in order to participate in the user groups:
    https://support.zendesk.com/hc/en-us/community/posts/4508008515354-Monthly-Meeting-with-Zendesk-Guide-users#:~:text=fill%20out%20the-,User%20Group%20Interest%20form,-!

    Katarzyna13

    Hey @antonio11, thank you for taking the time to provide us with this feedback. We apologize for the delay on our end in providing you with a response to your feature request.

    This is a great feature request and I have added it to the backlog for future consideration. This means that we will think about adding it as a priority later in our planning cycle. We are going to leave this post open for comment to allow others to provide their feedback and use cases, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community. 

    Thank you again for your feedback and for being a valuable customer with Zendesk.

     

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