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Allow articles to be posted to multiple sections

Related products:Knowledge
  • June 29, 2012
  • 460 replies
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It would be super awesome if we had the ability to post a single article to multiple sections. We have a number of different "buckets" that our customers fall into that each have their own specific section. We often times write articles that are german to more than one group of customers but not all groups of customers. As it stands currently we have to write the article, post it to one section, copy it, navigate to a different section and post the article, navigate to a different section and post the article, navigate to a different section and post the article, and then navigate to a different section and post the article. This is also a huge pain because that one article now has 5 different URLs and becomes a nightmare for updating and linking in our marketing materials and / or website. It would be much easier and efficient if we could choose to post an article to multiple sections (even if it were still separate URL's for each).

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460 replies

  • November 27, 2012

+1 for us on multiple forums. Our support documents often overlap into multiple areas. At the moment, I'm creating duplicates when needed, but it would be really nice to be able to specify which forum(s) articles should appear in. This would make updating SO much easier. Also easier on the customers who perform a search, and end up with 2 or more of the same articles returned on the search.


  • October 16, 2013

Yes, this would be very helpful! We'd like the same functionality (articles can be republished in different categories in the knowledge base). Ideally, there's one parent article and you can pick the other locations where it shows up, that way you only have to edit it in one place etc...


  • October 30, 2013

*BUMP* 


  • November 1, 2013

+1 PLEASE!!! 

I bet it would be such an easy task to change this on the backend too. PLEASE


  • November 4, 2013

+1 for us as well


  • November 4, 2013

This topic is fairly old... is this feature on the roadmap?


  • November 13, 2013

+100 ;-)


  • November 13, 2013

+1 yes, please!  Agree with comments above to have 1 'parent' article/doc that can then also be allocated to other categories/forums, especially since multiple postings lead to significantly more complicated content management.   


  • November 13, 2013

There are also requests for this feature on this thread -  https://support.zendesk.com/entries/23876108


  • November 14, 2013

Huge +1 for us, too.  Please, please, please add.


  • November 26, 2013

This would be a huge bonus for us too!  Forgetting to update the same article in 2/3/4 different areas can be a huge issue for our customer support!  Make this happen PLEASE!!


  • November 26, 2013

Is this feature being considered by ZenDesk?


  • December 1, 2013

Huge +1 for us.  Make this happen PLEASE!!


  • December 10, 2013

Thanks for all the great feedback on being able to post the same article in multiple sections. We like this feature so much that we've added it to the roadmap for Help Center.

Unfortunately I can't give a timeline, but this thread will be updated when we have more details to share.

 


  • December 10, 2013

O happy day!!! Looking forward to news of a timeline!!


  • December 10, 2013

In the mean time, we are currently working hard on releasing the Help Center API into beta, which can be used to publish content to multiple articles at the same time. I know this might not be an ideal solution, but it could be helpful to some.

Please let me know if you would like to participate in the Help Center API beta and I will make sure that you receive an invite.


  • December 18, 2013

+1 - Really looking forward to this feature as well.  


  • December 18, 2013

+1 This request has been out there for almost 2 years and it's a core feature that should be included!! Forums are often intertwined and it's necessary to be able to post or link the same items in multiple locations


  • January 22, 2014

We'd find it really useful too.


  • January 22, 2014

would love to test the beta multiple sections API


  • January 22, 2014

+1 for beta testing it.

From a data perspective this ought to be simple, so it's continued absence is worrying.


  • January 22, 2014

Hi everyone, 

Andrew mentioned using the Help Center API (which will be available as a beta soon) as an alternative that lets you post content to several articles at the same (still not the same as having one article visible in multiple places). In case anyone hasn't signed up yet, you can sign up for the beta here: https://zendesk.wufoo.com/forms/help-center-api-beta-sign-up/. If you sign up you'll know as soon as the beta is open. I'm not aware of new updates regarding the main feature requested here, I  just wanted to make sure you all have access to the beta if needed. 

 


  • January 30, 2014

I'm a totally newbie, just getting started with Zendesk, but this seems like a basic feature.

Couldn't using "tags" allow for an article to appear in multiple places?

https://support.zendesk.com/entries/20011393-Using-tags

https://support.zendesk.com/entries/26970356-Add-tags-to-Help-Center


  • February 19, 2014

We absolutely need this functionality.  Thanks!


  • March 5, 2014

+1 from us, this would be HUGE for us!