Copy / Duplicate Help Centre articles

Being able to clone articles would be very helpful.

Being able to duplicate help centre content to sub-brand help centres would be incredibly helpful.  

Agreed. Duplicating help centre articles with labels and all other properties would be extremely helpful. I am running a Hub/Spoke setup for 3 brands (multi brand doesn't do it for us yet) and every time I create an article I need do it 3 times.

we have about 100+ documents that we need to copy from one brand to another 

would be hugely helpful!

I have about 50+ brands to create help centers for this month. Being able to duplicate content across all brands would be SUPER useful.

Agree with this one, hope its on the radar. 

We have clients that need their own branded sites too - this capability would be huge for us!

Dear all above,

We're actually investigating this functionality for several Zendesk customers.

What if we joined forces (financially) and created an app to make copying/syncing between two or more Help Center's possible. How much would you consider investing in this app, based on a monthly price (in order to keep the app up-to-date)?

Please let us know,

Kay

This would also be helpful if you're editing an existing article especially when anticipating that the article will change multiple times before it's finalised. It's a right pain that an article can't be drafted while the current version is live. 

+1 for this.

Use case would be: articles that are added to sections permissioned to specific organizations.  

Or to solve for that, allow for org view permissioning at an article level.

I'd also love to be able to clone a whole help center to a new brand too. No response from Zendesk on this thread? 

Hi all,

I just wanted to let you all know that while we have not provided a comment here it is not due to a lack of interest, but simply that we don't currently have any updates.

Adding in the ability to duplicate articles might very well be something we add in, it's just not on our immediate roadmap as we are currently focusing on other things.

Clone articles would definitely save precious time! 

+1

+1 for multi-brand customers!

If you manage manage multiple brands, you have articles that obviously overlap across your brands, so it makes total sense to be able to duplicate easily an article in another brand help center. Thanks

Such a basic feature.  Surprised we can't do it.   Add me to the list of those wanting it.

Doing this with a partner is ridiculously expensive and if we want to do it manually is a lot of time for Customer Service. I have more than 100 articles and 3 brands. Super important.

I can't imagine using a partner or 3rd party product for this.  It should be as easy as a checkbox, dropdown duplicate/delete/move, etc.  bonkers.

We also have multiple brands and would love to be able to copy articles between multiple Help Centers.

This is very much needed, also if we could copy and duplicate whole help center as well 

This feature would be of HUGE value to me. At the moment I'm managing 9 brands, and there is an incredible amount of manual duplication and copying that I need to do. Not to mention it's almost impossible to have accurate version control. Any updates, Product Managers?

Hi Nikolaus,

Unfortunately we don't have any update at this point.

It's crazy that we can't do this.  We have more than 100 articles for each of our four brands.  Zendesk really needs to get this on their roadmap!

Also, we would like to have an ability to use articles across multiple brands, or maybe export and import somehow, or copy from one to another.

Is there a way to do it without losing images!?

+1 We need this feature. Are there any updates?