The Freshbooks integration needs to work if the customer hasn't been created yet in Freshbooks. It's crazy that we have to exit Zendesk sell, log in to Freshbooks, create a customer, then go back and reload the page before we have access to Create and View Invoices and Estimates. Requiring customers to be existing in both systems before the integration works makes the integration almost useless.
Idea Submitted
Zendesk to Freshbooks Integration
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