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Zendesk Support Android SDK "Bug"

  • August 3, 2023
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Nicolas21

I implemented Zendesk Support SDK using Kotlin and it is currently opening the HelpCenterActivity with the support engine. It is doing fine but the first time when I close the live chat activity and reopen it, I can't use it anymore, I'm obliged to close the entire sdk activity and reopen it, so basically, this is my sdk flow:

-> MainActivity -> HelpCenterActivity (SupportEngine) -> Chat/MessagingActivity (idk how it is called, but it is the one with that bot intro and then some agent answers)

 

but when I do:

HelpCenterActivity -> MessagingActivity  ->(back stack to) HelpCenterActivity -> MessagingActivity; there's no more chatbot and I can write a message but it never arrives to agent dashboard