It would be cool if Zendesk had some integration to pass through users' Out of Office messages in Office 365. This message can pop up as the user is typing and/or an auto-reply message - preferably the popup. This might be useful for staff and customers. (my two cents anyway)
Both directions:
- Agents are made aware when the Customer is OOO: Have the agent get notified when a requester is OOO..or even better, as they are typing the message as Outlook does. Example: Sometimes, I will keep checking with someone that does not reply to a ticket only to find out they have been OOO.
- Customers are made aware when the assigned Agent is OOO: Have the end user get the passthrough message for the agent OOO message so the customer knows then the agent is OOO. This would be for internal staff only on the same tenant. Example: Sometimes, I will be on vacation, and someone will send me a message that might be more time sensitive, and they will not know I am OOO.