Zendesk chat search api throwing 500 Internal Server Error | Community
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Zendesk chat search api throwing 500 Internal Server Error

  • August 7, 2023
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Nayana

Chat search api is failing with 500-internal server error after paginating for around 40+ pages. The issue is not very consistent. But we have noticed the issue multiple times when the search results are huge and the pagination runs for a long time. 

We are accessing the endpoint /chats/search with query like q=end_timestamp[<start-date> TO <end-date>]

We are also trying to retry the same after 60 seconds. But that doesn't help either.