Workflow to automate the Blacklist Process | Community
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Idea Submitted

Workflow to automate the Blacklist Process

  • May 5, 2021
  • 0 replies
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Abel11

I just released that Zendesk doesn't have a flow to automate the blacklist process.

Zapier has the option to add a tag to a customer and I was thinking something like if the tag "Blacklist" is added to a customer X then blacklist the customer or something like that.

If a company has a blacklist process in place then you should want to blacklist them on Zendesk as well but not manually.