Use Description or comment to update Custom Fiels

Hello,

Does somebody can help me?

I receive in my Zendesk some mails from an external bot. I don't have hand on this bot integration development.

The bot send me message containing this :

Nom : AAAAa
Prénom : BBBBBB
Email : d xxxx@ezrere.fr
date de naissance :
Numéro client :

In every new ticket, this information is present. So I wanna update ticket fields using regex.

A thing like customvalue_xxxxx= Nom : ([a-zA-Z]+)

Is it possible?

thanks

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