Hello. I am trying to get latest public comment into another system using webhook. It's with facebook messenger inquiries where I can't get it to work.
I do it in exactly the same way as with e-mail, e.g. However, I cannot receive the latest comment.
What I get from the webhook is: "Conversation with Anders Christensen URL: None".
How do I get the inquiry/comment from the end user into that webhook?
Json-request:
{
"ticket": {
"comment": "{{ticket.latest_comment}}",
"Description": {
"ID": " {{ticket.id}} ",
"public": true
}
}
}
Hope you can help!