Hi all,
A few weeks ago I posted an article I wrote about how I passed the Certified Zendesk Support Admin exam on my first attempt and I received a lot of good feedback.
Now, I've published a companion document that serves as a cheatsheet with all the info you need to pass the exam and have a solid foundation for your Zendesk instance.
Check it out The ultimate Certified Zendesk Support Admin cheatsheet
Use both documents together and I'm sure you'll pass in one go!