The ability for admins to exclude days that an agent wasn't active for | Community
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Idea Submitted

The ability for admins to exclude days that an agent wasn't active for

  • August 24, 2023
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I'd like to have a way to ignore PTO from my explore reports, by using a "assignee logged in today" filter, but can't find a way to do this. 

Allowing a feature to do this would greatly increase accuracy for averages and help us understand how service is impacted by holidays.