Expected Behaviour:
I want to be able to create a View or Export data from the tickets connected with Jira tasks (status).
Even via API if we can get it like:
I am elaborating more to remove any misunderstanding, example:
- Jira task: KDA-4243
- Jira task status: Done
- Ticket ID: 43244
This will be helpful enough.
Current Behaviour:
We aren't able to check the status of the Jira tasks connected to those tickets, we are able to only:
- Syncing data from Jira to custom fields in Zendesk to create a view (No status based)
- Use API to get the links
I searched in the document guide I wasn't able to find the task status, even checked the custom fields, And the parameters however we cannot get the status still from them.
the API is providing the following:
"id": xxxxxx,
"ticket_id": "xxxxx",
"issue_id": "xxxx",
"issue_key": "xxxx",
"url": "xxxxx
"created_at": "2021-03-09T06:47:28.000Z",
"updated_at": "2021-03-09T06:47:28.000Z"
Reason Why This Is Needed:
To keep track of the tasks connected and when they are done, pushing in the view those which are done to be prioritized checked first via checking the tickets which are blocked by those tasks.
Checking how many tasks are linked to one ticket to understand how we can improve per those tickets and increase first-time response.