Each time a ticket must be placed on hold, it requires multiple interactions which change the status (hoes does this affect reporting, and can it be fixed so it works from the first attempt?).
Idea Submitted
Submitting tickets with status "On-hold" - reoccurring issue
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.