Subject line of suspended ticket [Email is too large] is changed | Community
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Idea Submitted

Subject line of suspended ticket [Email is too large] is changed

  • August 12, 2022
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Post Title 
Subject line of suspended ticket [Email is too large] is changed

Feature Request Summary 
The subject line of paused ticket [Email is too large] will be rewritten as [Email processing error] instead of the subject line of the received email.

Description/Example of Use.
When restoring the ticket, the subject must be rewritten manually by referring to the attached .eml file.
Please do not rewrite the subject as [Email processing error].

Business impact due to limited or missing functionality.
Increased steps to rewrite subject line and increased follow up due to omissions.

Other information and materials needed
A ticket with the subject line rewritten.