Currently when your Help Center is enabled, an end-user will automatically receive a "Welcome Email" asking to create a Zendesk User Account.
If you have multiple brands you have no control about the sender e-mail of this message.
So you end up having a customer contacting you about brand A, but receives a welcome message from the email support address from brand B.
- We ( agents/admins ) should be in charge to determine wether end-users should receive such message or not.
- If end-users should receive such message, the corresponding brand should be the sender.
- Welcome notification should be visible in the Event of the support ticket