There is a custom field used for getting the time spent per update for each time an agent comments on a ticket. In most cases, they populate in the ticket_events table where custom_field_id = 360050319954. But for some tickets that have comments in the UI, there is no record for that custom field time in the API output. How do I go about finding the root cause of this?
Some tickets missing the custom field for Time Spent Last update in ticket_events API table
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