Separate out user permissions in Help Center to prevent non-Support contacts from submitting requests | Community
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Idea Submitted

Separate out user permissions in Help Center to prevent non-Support contacts from submitting requests

  • July 11, 2023
  • 0 replies
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Jake11

The use case is such that some of our products have very strict limitations on what client users can contact Support (E.g., a limit of 3 support contacts per client). In today's world, anyone with access to the Help Center can submit a request, and that is problematic. We still want these non-support contacts to have access to the Help Center for its other content, but not the ability to submit Support requests.