Request for New Placeholder: SDK Request Id | Community
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Idea Submitted

Request for New Placeholder: SDK Request Id

  • March 24, 2022
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Pubu

The push push notification with Zendesk Support Mobile SDK is implemented with urban airship and webhooks. 

But currently I use Google FCM to send APNS.

And currently zendesk with webhook send the different format of APNS token which can't reference to fcm to use.

I had implement a trigger and webhook to do the same as zendesk did.

But I can't use "zendesk_sdk_request_id" (which motioned in https://developer.zendesk.com/documentation/classic-web-widget-sdks/support-sdk/ios/handle_push_notifications_wh/)  as placeholder in trigger.

It would be useful to have something available like {{ticket.sdk_request_id}}