We'd like to alert agents if they're about to use a macro was previously used on a ticket before they send it. We've had issues with long tickets where an agent taking over do not read the entire thread and will use a macro the prior agent already sent. We'd like to be able to reduce that end user frustration whenever possible.
Idea Submitted
Request: Alert that lets an agent know if they're applying a macro that was previously sent on the same ticket
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