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1.. We are setting Tags & Fields [setConversationFields() & setConversationTags ] before calling show messaging [ Zendesk.getInstance().getMessaging().showMessaging(); ]
2. We are calling .clearConversationFields(); and clearConversationTags() after user logs out from our application
Issue : Fields are not reflecting the Zendesk Portal but tags are present , is there anything that we are missing
We are referring to this document
https://developer.zendesk.com/documentation/zendesk-web-widget-sdks/sdks/android/advanced_integration/#set-conversation-fields
Note: Conversation fields are not immediately associated with a conversation when the API is called. Calling the API will store the conversation fields, but those fields will only be applied to a conversation when end users either start a new conversation or send a new message in an existing conversation.