I'm using Tray.io as the API into Zendesk. I am trying to search for a particular user based on a custom field: "query=custom_field_6977084988955:214-0-130-315"
That returned no results so, I tried using a standard field:
"query": "type:ticket status:open"
Still no results.
I thought it might be due to how Tray.io does pagination, but I tried queries where every page should return a result.
Any suggestions?