Hi,
We have a few brands within our Zendesk set up, which means multiple email addresses.
We have 2 main teams who create tickets, unfortunately we can only have 1 brand and 1 email as default, which means that the secondary brand has to manually remember to select their email address so the ticket is generated from the correct place.
I have been advised there is no way to automate this and have to rely on agents to manually change/remember, which has lead to errors and mistakes and then potentially customers not replying as they do not recognise the email address.
It would be good if some sort of trigger could be set up for this.
Thanks
Catriona