Feature Request Summary:
I think it could be a good idea to change the toolbar appearing on a ticket to a button instead of a toolbar.
This will utilize the space that is already reserved and stop the toolbar taking up room on the already small ticket window.
Description/Use Cases:
Several of our agents use the English layout instead of Danish(our mother tounge):
This causes the auto translate toolbar to appear every time we recieve a ticket with another language than English.
Since we recieve request in several languages it's a good feature, but it's annoying that it takes up space.
So it would be wonderfull if you had the option to choose it to appear as a toolbar or a button.
Business impact of limitation or missing feature:
An annoyance more than a real limitation. It's an extra click thats not needed because we close the toolbar on almost every ticket.